Privacy Policy

1. Introduction

klikme ("we", "us", or "our") operates an online gaming platform accessible at https://klikme.cam and associated mobile applications. We are committed to protecting the privacy and security of your personal information in accordance with applicable data protection laws and industry best practices.

This Privacy Policy applies to all users of the klikme platform, including visitors, registered players, and former account holders. It explains what personal data we collect, why we collect it, how we use it, who we share it with, and your rights regarding your data.

For the purposes of this policy, "personal data" or "personal information" means any information that relates to an identified or identifiable individual, including but not limited to your name, email address, phone number, date of birth, residential address, payment information, and IP address.

2. Information We Collect

klikme collects personal information through various means when you interact with our platform. The categories of data we collect include:

2.1 Registration and Account Information

When you create an account, we collect:

• Identity Information: Full legal name, date of birth, gender, and nationality.
• Contact Information: Email address, mobile phone number, and residential address in Indonesia (including city, province, and postal code).
• Account Credentials: Username and encrypted password (we never store passwords in plain text).
• Security Questions: Optional security questions and answers for account recovery purposes.

2.2 Identity Verification (KYC) Documents

To comply with anti-money-laundering regulations and age verification requirements, we collect:

• Scanned copies or photographs of your Indonesian National Identity Card (KTP) or valid passport.
• Proof of address documents (utility bills, bank statements, or government correspondence dated within the last three months).
• Selfie photographs holding your identity document for biometric verification.
• Payment method verification documents (bank account screenshots, e-wallet account details).

2.3 Financial and Transaction Data

When you deposit funds or request withdrawals, we collect:

• Bank account details (account holder name, bank name, account number) for Indonesian banks such as BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, and Bank Permata.
• E-wallet account information (phone number, account name) for OVO, DANA, GoPay, ShopeePay, and LinkAja.
• Transaction history including deposit amounts, withdrawal requests, dates, times, and payment method used.
• Betting history including stakes placed, odds, outcomes, winnings, and losses across all products (sports betting, casino games, slots).

2.4 Technical and Usage Data

When you visit or use the klikme platform, we automatically collect:

• Device Information: Device type (mobile, tablet, desktop), operating system, browser type and version, screen resolution, and device identifiers (IMEI, advertising ID where permitted).
• Connection Data: IP address, geolocation (city and region level, not precise GPS coordinates), internet service provider, and time zone.
• Behavioral Data: Pages viewed, features used, time spent on each page, click patterns, scroll depth, search queries, game preferences, and navigation paths through the platform.
• Performance Data: Page load times, error reports, crash logs, and diagnostic information used to improve platform stability.
• Communication Records: Live chat transcripts, email correspondence, support tickets, and phone call recordings (where legally permitted and with advance notice).

2.5 Marketing and Communication Preferences

• Subscription preferences for promotional emails, SMS notifications, and push notifications.
• Response data to surveys, promotions, and marketing campaigns.
• Referral information if you participate in our refer-a-friend program (name and contact details of referred individuals).

3. How We Use Your Data

klikme processes your personal information for the following purposes:

3.1 Account Management and Service Delivery

• Creating and maintaining your user account.
• Authenticating your identity and managing login sessions.
• Processing deposits, withdrawals, and payment transactions.
• Providing customer support and responding to inquiries.
• Administering bonuses, promotions, and loyalty rewards.
• Settling bets and crediting winnings to your account.

3.2 Legal and Regulatory Compliance

• Verifying your age (21+ requirement) and identity to prevent underage gambling.
• Conducting Know Your Customer (KYC) and Enhanced Due Diligence (EDD) checks.
• Monitoring transactions for signs of money laundering, fraud, or other financial crimes.
• Complying with applicable gaming regulations, tax reporting requirements, and court orders.
• Responding to lawful requests from government authorities, regulators, and law enforcement agencies.

3.3 Security and Fraud Prevention

• Detecting and preventing fraudulent activity, collusion, bonus abuse, and account takeover attempts.
• Identifying duplicate accounts and enforcing our one-account-per-person policy.
• Monitoring betting patterns for signs of match-fixing, arbitrage betting, or other prohibited conduct.
• Protecting our platform from cyberattacks, DDoS attacks, and unauthorized access attempts.

3.4 Responsible Gaming and Player Protection

• Identifying players who may be at risk of problem gambling based on behavioral indicators.
• Administering self-exclusion requests, deposit limits, and cooling-off periods.
• Providing responsible gaming support and connecting at-risk players with professional counseling resources.
• Preventing access by self-excluded individuals across our platform and partner sites.

3.5 Platform Improvement and Analytics

• Analyzing user behavior to understand how players interact with our platform.
• Optimizing user interface design, navigation, and feature placement.
• Testing new features, games, and promotional campaigns through A/B testing.
• Improving platform performance, load times, and mobile responsiveness.
• Conducting market research to understand Indonesian player preferences.

3.6 Marketing and Communications

• Sending promotional emails and SMS notifications about bonuses, tournaments, and new games (only with your consent, which can be withdrawn at any time).
• Personalizing marketing messages based on your gaming preferences and activity history.
• Displaying targeted advertisements on our platform and partner websites (subject to cookie consent).
• Administering referral programs and tracking reward eligibility.

4. Legal Basis for Processing

Under applicable data protection laws, klikme processes your personal data on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., providing gaming services, processing transactions, and managing your account).
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including anti-money-laundering laws, age verification requirements, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, business analytics, and improving our services, provided these interests do not override your fundamental rights and freedoms.
• Consent: Where required by law, we obtain your explicit consent before processing certain categories of data (e.g., marketing communications, non-essential cookies). You may withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

5. Data Sharing and Third-Party Disclosure

klikme does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with the following categories of recipients under strict confidentiality and data protection obligations:

5.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment Processors: To facilitate deposits and withdrawals via Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja).
• Identity Verification Services: To perform KYC checks, age verification, and document authentication.
• Game Providers: To deliver casino games, live dealer tables, and slot machines from studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and others.
• Customer Support Tools: To provide live chat, ticketing systems, and email support infrastructure.
• Analytics and Marketing Platforms: To analyze user behavior, measure campaign performance, and deliver targeted advertisements (subject to cookie consent).
• Cloud Hosting Providers: To store data on secure, redundant servers with ISO 27001 certification.

All service providers are contractually obligated to use your data only for the purposes we specify, maintain appropriate security measures, and comply with applicable data protection laws.

5.2 Legal and Regulatory Authorities

We may disclose your personal information to government agencies, regulators, law enforcement, or courts when:

• Required by law, regulation, legal process, or enforceable government request.
• Necessary to detect, prevent, or address fraud, security breaches, or technical issues.
• Necessary to protect the rights, property, or safety of klikme, our users, or the public.
• Required to comply with anti-money-laundering reporting obligations or suspicious transaction reports.

5.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to the successor entity. We will notify you via email and prominent notice on our platform before your data is transferred and becomes subject to a different privacy policy.

5.4 Affiliates and Group Companies

We may share your data with affiliated companies within the klikme corporate group for purposes of fraud prevention, risk management, customer support, and consolidated reporting, subject to the same privacy and security standards described in this policy.

6. Data Security Measures

klikme employs industry-leading security technologies and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

6.1 Technical Security Controls

• Encryption in Transit: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS protocols.
• Encryption at Rest: Sensitive data stored in our databases (passwords, payment details, identity documents) is encrypted using AES-256 encryption.
• Secure Password Storage: Passwords are hashed using bcrypt with unique salts per account. We never store passwords in plain text or reversible formats.
• Two-Factor Authentication (2FA): Optional 2FA via SMS or authenticator apps to prevent unauthorized account access.
• Intrusion Detection and Prevention Systems (IDS/IPS): Real-time monitoring of network traffic to detect and block malicious activity.
• Web Application Firewall (WAF): Protection against common web exploits such as SQL injection, cross-site scripting (XSS), and cross-site request forgery (CSRF).
• DDoS Mitigation: Cloud-based DDoS protection to ensure platform availability during attacks.

6.2 Organizational Security Measures

• Access Control: Strict role-based access controls ensure that only authorized employees with a legitimate business need can access personal data.
• Employee Training: All staff undergo regular data protection and information security training.
• Background Checks: Employees with access to sensitive data undergo background verification.
• Confidentiality Agreements: All employees, contractors, and service providers sign non-disclosure agreements.
• Incident Response Plan: A documented incident response protocol for detecting, investigating, and mitigating data breaches.
• Regular Audits: Periodic security audits, penetration testing, and vulnerability assessments conducted by independent third-party firms.

6.3 Data Breach Notification

In the unlikely event of a data breach that poses a risk to your rights and freedoms, klikme will notify affected users within seventy-two (72) hours of becoming aware of the breach, in accordance with applicable data protection laws. Notification will include the nature of the breach, categories of data affected, likely consequences, and measures we have taken to address the breach and prevent recurrence.

7. Cookies and Tracking Technologies

klikme uses cookies, web beacons, pixels, and similar tracking technologies to enhance your user experience, analyze site performance, and deliver personalized content and advertisements.

7.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They allow websites to recognize your device, remember your preferences, and track your activity across sessions.

7.2 Types of Cookies We Use

• Essential Cookies: Necessary for the platform to function. These cookies enable core features such as login authentication, session management, and secure payment processing. They cannot be disabled without impairing platform functionality.
• Performance Cookies: Collect anonymous data about how visitors use the platform (pages visited, time on site, click paths). This data helps us optimize performance and user experience. Example: Google Analytics.
• Functional Cookies: Remember your preferences (language, currency, display settings) to provide a more personalized experience.
• Advertising Cookies: Used to deliver relevant advertisements based on your browsing behavior and interests. These cookies may track your activity across multiple websites. You can opt out of targeted advertising through your browser settings or third-party opt-out tools.

7.3 Managing Cookie Preferences

You can control or delete cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive a warning before a cookie is stored. Please note that disabling essential cookies may prevent you from accessing certain features of the platform.

For more information about managing cookies, visit your browser's help documentation:

• Chrome: chrome://settings/cookies
• Firefox: about:preferences#privacy
• Safari: Safari > Preferences > Privacy
• Edge: edge://settings/privacy

8. Data Retention

klikme retains your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

8.1 Active Account Data

While your account is active, we retain all account information, transaction records, and communication history to provide ongoing services and support.

8.2 Closed Account Data

After you close your account, we retain certain data for legal and regulatory compliance purposes:

• Identity and KYC Documents: Retained for seven (7) years after account closure to comply with anti-money-laundering laws and regulatory audit requirements.
• Transaction and Betting History: Retained for seven (7) years for financial reconciliation, tax reporting, and dispute resolution.
• Communication Records: Retained for three (3) years to resolve potential disputes or claims.
• Marketing Data: Deleted within ninety (90) days of account closure unless you have provided separate consent to remain on our mailing list.

8.3 Self-Exclusion Data

If you self-exclude from klikme, we retain your identity information indefinitely to prevent you from circumventing the exclusion by creating a new account. This is a responsible gaming safeguard required by industry best practices.

8.4 Automated Deletion

Once retention periods expire, personal data is automatically deleted or anonymized such that you can no longer be identified from the remaining data.

9. Your Privacy Rights

Subject to applicable data protection laws, you have the following rights regarding your personal information:

9.1 Right to Access

You have the right to request a copy of the personal data we hold about you. You can download your data in machine-readable format (CSV or JSON) from your account settings, or contact our support team to request a complete data export.

9.2 Right to Rectification

You have the right to correct inaccurate or incomplete personal data. Most account information can be updated directly from your account profile page. For corrections to KYC documents or other sensitive data, contact our support team with supporting documentation.

9.3 Right to Erasure ("Right to be Forgotten")

You have the right to request deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or when you withdraw consent. This right is subject to legal and regulatory retention requirements as described in Section 8.

9.4 Right to Restrict Processing

You have the right to request that we limit the processing of your personal data in certain situations, such as when you contest the accuracy of the data or object to processing based on legitimate interests.

9.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another service provider without hindrance from klikme.

9.6 Right to Object

You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes. We will cease processing unless we demonstrate compelling legitimate grounds that override your interests.

9.7 Right to Withdraw Consent

Where processing is based on your consent (e.g., marketing communications), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

9.8 Right to Lodge a Complaint

If you believe we have violated your privacy rights, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. We encourage you to contact us first at [email protected] so we can address your concerns directly.

9.9 Exercising Your Rights

To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Rights Request" and include your account username and a description of your request. We will respond within thirty (30) days. We may request additional information to verify your identity before processing certain requests.

10. International Data Transfers

klikme operates servers and engages service providers located in multiple jurisdictions worldwide. Your personal data may be transferred to, stored in, and processed in countries outside Indonesia that may have different data protection standards than Indonesian law.

When we transfer personal data internationally, we implement appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy and applicable data protection laws. These safeguards include:

• Using contractual clauses approved by relevant data protection authorities (e.g., Standard Contractual Clauses).
• Transferring data only to jurisdictions recognized as providing adequate data protection.
• Requiring service providers to implement equivalent security and privacy standards.

11. Children's Privacy

klikme is an adult-only platform. Our services are not directed to individuals under 21 years of age, and we do not knowingly collect personal information from children or minors.

If we become aware that we have inadvertently collected personal data from a person under 21 years of age without parental consent, we will take immediate steps to delete that information and close the account. The account balance will be reviewed in accordance with anti-money-laundering procedures, and any winnings will be forfeited.

If you believe we have collected information from a minor, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

klikme reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations.

Material changes will be communicated to you via email to the address associated with your account and through a prominent notice on our platform at least fourteen (14) days before the changes take effect. Your continued use of the platform after the effective date of the revised policy constitutes your acceptance of the changes.

We encourage you to review this Privacy Policy periodically. The "Last Updated" date at the top of this page indicates when the policy was last revised.

13. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

• Email: [email protected] (Subject: Privacy Inquiry)
• Live Chat: Available 24/7 via the klikme platform
• Customer Support Hours: Round-the-clock support, 365 days per year

We aim to respond to all privacy-related inquiries within forty-eight (48) hours during business days and within seventy-two (72) hours on weekends and public holidays. For urgent data breach or security concerns, contact us immediately through live chat for the fastest response.